Privacy policy
Last updated: October 2026
What we collect
Email, username, order details, payment status (PayPal and card payments are handled by PayPal and crypto payments by Cryptomus; we never see card numbers or PayPal logins, only the amount, the payment method, PayPal's order, capture and payer IDs and, for crypto, the coin and transaction ID; card payments made through Whop before October 2026 keep their Whop payment record) and, for active orders, your encrypted game login.
Why
To deliver orders, show your order status, prevent fraud and answer support requests.
Live chat and visits
While you are on the site, our support team can see which page you have open, whether the page is in use or in the background, the price of an order you are putting together and the step of the checkout you are on, and, in the support chat, what you are typing before you send it, so they can answer faster. The typing preview is not saved; only the messages you send are kept. Our support team can also start a chat with you from their side: the chat window then opens on your screen with their message, and you can answer or close it. Our support team sees the internet address you connect from, and it is checked against public lists of VPN, datacenter and Tor networks on our own server; it is not sent to anyone.
Visit history
Your browser keeps an identifier for our site (in its local storage) so that we can recognise it on a later visit, and we keep a history of your visits: when they were, the pages you opened and how long for, the order you were putting together and the step of the checkout you reached, your country and city, the kind of device and browser, the site or campaign you came from, the internet address you connected from and, if you chat with us, the chat. If you sign in, the history is linked to your account. The address is kept for 90 days and then deleted from the history; the visit history is kept for about a year. We use it to answer you faster, to understand how the site is used and to prevent fraud. Clearing your browser's site data removes the identifier.
Protecting accounts
When you sign in, and while you use the site signed in, we record the internet address you connect from, an identifier your browser keeps for our site and a short fingerprint of your device's settings (system, languages, time zone, screen size), so that we can tell when several accounts are used by the same person and stop fraud. These records are deleted once they have not been seen for 180 days.
Retention
Game logins are deleted when an order ends. Order records are kept for accounting. Internet addresses in the visit history are deleted after 90 days and the visit history itself after about a year; chat messages are kept with your support history.
Your rights
You can ask for a copy or deletion of your data at support@ninjaboost.lol.